1. These terms
1.1 What these terms cover. These are the terms and conditions on which you may use the website www.notesfromthepodium.co.uk (the “Site”) and on which we provide membership subscription to Site content (“Content”) that is exclusive to our Site members (“Membership Subscription”).
1.2 Why you should read them. Please read these terms carefully before you use this Site or submit your order for Site Membership to us. These terms tell you who we are, how we will provide a Membership subscription to you, how you and we may change or end the contract, what to do if there is a problem using the Site or with your Membership Subscription and other important information. If you think that there is a mistake in these terms please contact us to discuss.
1.4 Our Privacy and Cookies Policy [see below], sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
2. Information about us and how to contact us
2.1 Who we are. This website is owned and operated by Hannah Baxter of 58 Humber Road, Chelmsford, Essex CM1 7PF and contributed to by selected third parties (“We, Us”).
2.2 How to contact us. You can contact us by writing to us at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Site Subscription.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Once you submit payment for a Site Subscription we will automatically accept your order on successful payment by you for the Site Subscription.
3.2 We do accept orders from individuals outside the UK.
4. Our service
4.1 We provide a Site Subscription service whereby you can access content on the Site that is only made available to Site members.
5. Content Access
5.1 Site subscription. A Site Subscription operates on an annual basis. The charge for the Site Subscription will be as displayed to you on our Site.
5.2 Free access. We may at times provide discounted or free access to the Content but this is at our discretion.
5.3 Subscription renewal. Your Site Subscription will renew automatically every 12 months until cancelled by you.
5.4 Reasons we may suspend Site and or Content access. We may have to suspend access to Site Content to:
5.4.1 deal with technical problems or make minor technical changes to the Site and or the Content; or
5.4.2 update the Site to reflect changes in relevant laws and regulatory requirements.
5.5 Your rights if we suspend the supply of Content. We will contact you in advance to tell you we will be suspending access to the Content, unless the problem is urgent or an emergency. If we have to suspend access to the Content for more than 10 consecutive days we will adjust the price so that you do not pay for Content access while it is suspended.
6. Your rights to end the contract
6.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However these rights are excluded for digital content that can be accessed immediately following purchase. Accordingly once you have submitted your order for an annual Site Subscription it cannot be cancelled.
6.2 Cancelling your subscription. You can cancel your subscription at any time prior to the anniversary of the Site Subscription at which time it shall automatically renew for a further 12 month period/1 month period unless it has been cancelled in advance. To cancel your subscription you can use the cancelation form within the members section of the Site or you can send an email requesting cancellation to firstname.lastname@example.org.
7. Our rights to end the contract
8. If there is a problem with the Site
8.1 How to tell us about problems. If you have any questions or complaints about the Site or the Content, please contact us. You can email us at email@example.com.
8.2 Summary of your legal rights. We are under a legal duty to supply a Site Subscription and Content that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Site Subscription. Nothing in these terms will affect your legal rights.
Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
9.1 When you must pay and how you must pay. We accept payment by PayPal, credit and debit card. Our merchant payment processor is PayPal. To access member Content a Site Subscription is required and payment for this is taken when you submit your purchase order on the Site.
10. Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4 The maximum liability that we may incur to you shall not exceed the amount that you have made for Site Subscription prior to the event that gives rise to your claim.
11. How we may use your personal information
11.1 How we will use your personal information. We will use the personal information you provide to us:
11.1.1 to supply the Content to you; and
11.1.2 to process your payment for the Site Subscription; and
11.1.3 as detailed in our Privacy and Cookies Policy.
11.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
12. Other important terms
12.1 Intellectual property. The Content is protected by copyright and no copying (except for private study) or publication of the Content is permitted without our express prior consent.
12.2 Accuracy. The Content is provided for informational purposes and any statement of fact within the Content should not be relied upon without first verifying its accuracy.
12.3 Site links. We may link to third party websites from the Site or within the Content. This is not an endorsement of the third party website.
12.4 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.5 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.6 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
12.8 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
About this Policy
This privacy notice explains how we look after your personal data (in all situations where we collect your data), sets out your privacy rights and also explains how the law, and our approach to privacy and personal data, protects you.
This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you, and should be read in conjunction with those notices.
Our status and details
For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to our Editor using the contact details below:
Name or title: Dr Hannah Baxter
Email address: firstname.lastname@example.org
Postal address: 58 Humber Road, Chelmsford, Essex CM1 7PF (UK)
By using this Website, you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.
Information we collect
We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this Website, by enquiring in relation to our goods or services, becoming a customer or supplier, or potential supplier.
Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:
- Identity Data including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.
- Contact Data may include invoicing; purchase order; home or work address, email address and telephone numbers, personal or job title and position.
- Financial Data may include bank account and payment card details.
- Special Category Data for example health or medical data, details about your race, religion, sex and political opinions.
- Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.
- Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.
- Profile and Usage Data may include enquiries submitted by you, purchases information, feedback and survey responses, and how you use our website, products and services.
- Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.
We may also collect non-personal data such as aggregated data, which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include usage data detailing how you use our Website and the features and areas that you have interacted with.
How do we collect your personal data?
A range of different methods may be used to collect data, which may include the following methods:
- Direct interactions with us in person, by post, phone, email or otherwise. For example you might give us your Identity, Contact and Financial Information in this way.
- Automated technologies or interactions with our website, by using the web enquiry form [or the shopping cart on this website]. For example you might give us your Identity, Contact and Financial Information in this way.
- Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).
It is important that the data that we hold about you is accurate and up-to-date. In the event that your data changes, please notify us, so that we can update our records.
Use of your information
We may hold and process personal data that you provide to us in accordance with the GDPR.
The information that we collect and store relating to you is primarily used:
- To enable us to provide our goods or services to you, to communicate with you and to meet our contractual commitments to you. This may include Identity, Contact, Financial and Transactional data.
To notify you about any changes to our business, such as improvements to our Website or service/product changes, that may affect our service or relationship with you. This may include Identity and Contact data.
If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. This may include Identity and Contact data.
Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you. This may include Identity, Contact and Marketing data.
Where you have consented to receive our e-newsletters to provide that to you. This may include Identity and Contact data.
Where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.
Where we collect your data for marketing purposes, we will always request your consent at the point the data is collected, to use your data for that purpose.
We will always obtain your consent prior to sharing your personal data with any third party for their marketing purposes. This may be to enable relevant third parties to advise you of products or services that may be of interest to you.
We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.
Disclosure of your information
There are a range of circumstances where we may disclose your data to third parties. These include:
- Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law, to assist fraud protection and to minimise credit risk. This may include Identity, Contact and Transactional data.
- Our suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.
- Third party marketing. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. This may include Identity, Contact and Marketing data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregated data about our Website visitors and customers.
If you do not want us to share your data with third parties, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed above or sending us an email to email@example.com at any time.
Controlling the use of your data
Where we rely on consent as the lawful basis for processing your data, you can revoke or vary that consent at any time.
If you do not want us to use your data or want to vary the consent that you have provided, you can write to us at the address detailed above or email us at firstname.lastname@example.org at any time.
Data storage and the transfer your data
As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA), as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, payment processing provider, or work for us when temporarily outside of the EEA.
A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.
If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site: any such transmission is at your own risk.
We have put in place security measures to prevent your data from accidental, loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password, so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password that it is not easy for someone to guess.
In the event of a data breach, we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.
The length of time that we retain and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.
It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction data.
Where you have requested that we provide you with marketing materials, we will retain your data until such time as consent is withdrawn by you.
The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:
- Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.
- Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.
- Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data, such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.
- Object to processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.
- Restrict the processing of your personal data. This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.
- Withdraw consent. Where we are relying on consent to process your personal data, you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You can exercise these rights at any time by writing to us at the address detailed above, or by email to email@example.com
Third party links
You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever, as we have no control over them.
If you wish to raise a complaint regarding our use of your personal data, then you can contact the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues (www.ico.org.uk).
If you do wish to raise a complaint, then we would welcome the opportunity to discuss your concerns before you contact the ICO, to see if we can resolve the issue for you.
Changes to this policy
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
Version: December 2021